Finding the right help while building or using Open Educational Resources (OER) is essential for a smooth experience. LibreTexts offers a comprehensive "LibreVerse" of support options ranging from self-service documentation to live interactions with their team.
Below is a guide to the various support channels available to faculty, students, and authors.
🛠Self-Service Support & Documentation
For most "How-to" questions regarding the platform’s technical tools, the following resources are your first line of defense:
- LibreTexts Insight: This is the central knowledge base for the entire LibreVerse. It contains detailed walkthroughs for ADAPT (homework system), the OER Remixer, and the Conductor project management tool.
- Access here: https://commons.libretexts.org/insight
- The Support Center: A dedicated portal for troubleshooting and high-level system information.
- Access here: https://support.libretexts.org
- Systems Status: If you suspect a platform-wide issue, you can check the System Status page to see if there are known outages or scheduled maintenance.
👥 Interactive & Live Support
Sometimes a manual isn't enough. LibreTexts provides several ways to get direct help from experts:
1. Weekly Office Hours
LibreTexts hosts open Zoom office hours twice a week. These are "drop-in" sessions where you can ask specific questions about your project or the platform.
- Tuesdays: 9:00 AM – 10:00 AM (Pacific Time)
- Thursdays: 9:00 AM – 10:00 AM (Pacific Time)
- Link: Join Office Hours
2. Support Tickets
If you encounter a bug or a specific issue with your account, the most reliable way to get a resolution is by submitting a ticket. This ensures your request is tracked by the technical team.
3. Training & Webinars
The LibreTexts Academy offers monthly webinars and specialized training cohorts. These are ideal for departments or institutions looking to scale their OER adoption.
- Monthly Webinars: Free sessions covering new features and basic introductions.
- LibreFest: Occasional intensive workshops for hands-on OER construction.
📧 On the Connections Forum
Choose an area of this forum that most closely matches any general questions you may have and tag it withSupport and our team can be sure to respond! There is a wealth of knowledge in our community and many of them have great examples of how they have used our materials in their classrooms. The forum can be a great source of finding ideas for using OER in your classrooms!
[!TIP]
Look for the Blue Button: On almost any page within the LibreVerse, look for a blue circle with a white question mark in the bottom-right corner. Clicking this allows you to submit a question that automatically includes the context of the page you are currently viewing.
